Shipping Policy

We operate partner warehouses in major cities across our main selling markets, including Warsaw (Poland) and Johannesburg (South Africa). Your order will ship from the nearest warehouse, with delivery taking 3–5 business days based on your location. Track your order on our site or reach us via WhatsApp. Parcels are dispatched within 48 hours of purchase, and a tracking number will be supplied.

FAQs

How long does order delivery take?

Your order will be shipped from the nearest warehouse. Depending on your location, delivery takes between 3 to 5 business days.
Orders are shipped within 48 hours of being placed. Once your package has been sent, you will receive a tracking number to check the delivery status.

Can I return an item if I don't like it?

Yes, most items can be returned within 30 days. Personalized items and personal hygiene products (such as worn wigs and used apparel) are non-returnable.
Contact our customer service via Messenger for return instructions.

OUR WAREHOUSES

Our Warsaw warehouse is located at: ul. Nadrzeczna 14GD5/A22, Warsaw, Poland.
For detailed location info and further inquiries, please contact us via Messenger.
Our Warsaw warehouse is located at: ul. Nadrzeczna 14GD5/A22, Warsaw, Poland.
For detailed location info and further inquiries, please contact us via Messenger.
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