Contact us

Get in Touch with DDM

Have a question about our wigs, bundles, or orders? We are here to help!

💬 Direct Support

Instant WhatsApp Support:
Click to Chat on WhatsApp (+254 0143997654)

xiomax@163.com

Phone：+8617328339264

Website copyright belongs to XIOMAX S.R.L（J202505999000 Bucuresti Sectorul 3, Strada CPT. NICOLAE LICÃRET, Nr, 6, BI PM43, scara B, Etaj 1, Ap. 60）

💡 Note: For hair consultations, order tracking, or wholesale inquiries, feel free to chat with us directly via WhatsApp!

Contact us

FAQs

How long will it take to receive my order?

We operate partner warehouses in major cities across our main selling markets. Your order will ship from the nearest warehouse, with delivery taking 5–7 business days based on your location. Track your order on our site or reach us via WhatsApp. Parcels are dispatched within 48 hours of purchase, and a tracking number will be supplied.

Can I return and get a refund if I don’t like the product I received?

30-day returns are available for most products, excluding custom items and personal hygiene goods (e.g. worn wigs, used clothing). Reach our WhatsApp support for return steps.

OUR WAREHOUSES

We have partner warehouses in our main selling countries. Contact our support on WhatsApp for return address if you need to send items back